F A Q ' s

〰 SHOP UPDATES + PURCHASING PIECES 〰

the NOMADS studio is updated every month with a new collection of handcrafted sterling silver pieces. Each piece is made 100% from scratch using the highest grade of materials + ethically sourced stones. I will post about upcoming shop updates on my instagram @the.nomads.studio + on the site as well. 
Once a shop update is live, each piece is a first come basis. These pieces are one of a kind + updates can sell out fast.

〰 CUSTOMS 〰

I do accept custom orders! Please email me or send me a message on instagram. You can pick out your stone(s) + of course I will size it to your needs. Custom pieces must be paid for upfront and no returns / refunds are accepted. 

 

〰 SIZING + RESIZING 〰

Help! I do not know my ring size! The best way is to go to a local jeweler and ask them to size your fingers or measure a ring that you already like wearing + fits you well. If you cannot do that, this site http://findmyringsize.com is an option as well. Please note that using this site is not as reliable as getting professionally sized.

Unfortunately, NOMADS rings cannot be resized. Please read the listing description of each ring, as the size will be listed there. If you do not see a ring in your size, please message me + we can get a custom ring going for you! 

 

〰 PACKAGING 〰

all NOMADS studio products come packaged in their own gift box complete with a NOMADS sticker, an "YOU ARE EASY TO LOVE" sticker + a little encouraging handwritten note. All of this comes in a fun drawstring NOMADS bag that makes each piece ready to gift to your friend or to yourself! 

 

〰 SHIPPING 〰

For ready to ship pieces, please allow 3 - 5 business days for your order to be processed and packaged before being shipped to you!
For USA shipping, I offer a $5 flat rate or an $8 flat rate with a signature required. If your package gets stolen off your porch, I will not be able to replace it so please choose the $8 signature option if you are worried about that. 
I ship via USPS (for domestic) + will always provide a tracking number.
 

〰 JEWELRY CARE 〰

Each one of a kind piece is made with 100% sterling silver and high grade, ethically sourced stones. These materials can be very delicate + I recommend taking care of your pieces as best you can by taking them off during adventuring, showering + times when your piece could be damaged. 
If you are not wearing your piece, keep it stored safely in a dry place. 
If you would like to clean your piece (sterling silver can always be returned to it's shiniest state), use a clean, soft, dry microfiber cloth. Please avoid using harsh chemicals (for your piece's safety + also yours) or jewelry cleaners as these could damage your piece, damage the stone set in your piece or remove carefully placed patina.

〰 RETURNS + REFUNDS 〰

RETURN POLICY FOR JEWELRY:

If your order arrives in the mail damaged, I will repair it free of charge. Please reach out to me with photos attached prior to shipping it back. You pay shipping back to me and I will refund the shipping once the item is fixed and ship it back to you for free. 

If your item breaks within the first year, please reach out as well. I will gladly repair any broken jewelry during that time frame. You pay shipping back to me and I will refund the shipping once the item is fixed and ship it back to you for free. 

 

Refunds are not offered apart from items that arrive damaged.

HOWEVER, if you are unhappy with your item, please reach out to me within 3 days of it being delivered and I will gladly offer you a full in-store credit for you to pick out something else from the NOMADS studio. The original item must be returned in its original packaging, undamaged, and you need to have reached out to me within 3 days of receiving your item for a credit to be offered. Please do not ship it back without reaching out to me first. You pay shipping to return the item as well. Once I receive the item back, I will credit you the amount of the item in a gift card for you to pick something else out!

I work hard on each piece and put lots of love into them and want everyone to be stoked on the jewelry that they are getting! 

 

For CUSTOM pieces, no returns, refunds or credits will be offered. The 3 day credit does not apply for custom pieces. Customs are FINAL SALE.  

 

 

RETURN POLICY FOR MERCH:

Refunds are not offered apart from defective / damaged items. All sales are final. If your item arrives defective, damaged or you receive the wrong item, PLEASE reach out and we will either refund or reship the correct item. 

 

〰 QUESTIONS? 〰

If you have any other questions, please email me at seekthenomads@gmail.com or message me on instagram @the.nomads.studio