F A Q ' s


〰 SHOP UPDATES + PURCHASING PIECES 〰

the NOMADS studio is updated every month with a new collection of handcrafted high quality, one of a kind pieces. Each piece is made 100% from scratch using the highest grade of materials + ethically sourced stones.
 
Once a shop update is live, each piece is a first come basis. These pieces are one of a kind + updates can sell out fast. I recommend logging on 15 minutes before an update goes live + refreshing your page!
 
ALL email subscribers get to start shopping an hour early!
These details will be sent via email to all subscribers on the morning of each update!
 
 

〰 CUSTOMS 〰

I do accept custom orders! Please email me or send me a message on instagram. You can pick out your stone(s) + of course I will size it to your needs. Custom pieces must be paid for upfront and no returns / refunds are accepted. 

 

〰 SIZING + RESIZING 〰

Help! I do not know my ring size! No worries, you can purchase a ring sizer on my site! I have the same sizer in my studio so this is the best way to get the most accurate sizing for my jewelry! 

Unfortunately, I cannot resize NOMADS rings. Please read the listing description of each ring, as the size will be listed in the description + in the title. If you do not see a ring in your size, please message me + we can get a custom ring going for you! 

 

〰 PACKAGING 〰

all NOMADS studio products come packaged in their own gift box complete with some stickers and always a handwritten encouragement note. All of this comes in a fun drawstring NOMADS bag that makes each piece ready to gift to your friend or to yourself! 

 

〰 SHIPPING 〰

For ready to ship pieces, please allow 3 - 5 business days for your order to be processed and packaged before being shipped to you!
 
For USA shipping, I offer a $5 flat rate, an $8 flat rate with a signature required or a $9 flat rate with insurance. If your package gets stolen off your porch or if you enter the wrong address at checkout, I will not be able to replace it or refund your order. So please choose the best shipping rate for you.
 
I ship via USPS (for domestic) + will always provide a tracking number.
 

〰 JEWELRY CARE 〰

Each one of a kind piece is made with 100% sterling silver, 14k gold fill and / or high grade, ethically sourced stones.
 
These materials can be very delicate + I recommend taking care of your pieces as best you can by taking them off during adventuring, showering + times when your piece could be damaged.
 
If you are not wearing your piece, keep it stored safely in a dry place.
 
If you would like to clean your piece (sterling silver can always be returned to it's shiniest state), use a clean, soft, dry microfiber cloth or a silver polishing cloth. Please avoid using harsh chemicals (for your piece's safety + also yours) or jewelry cleaners as these could damage your piece, damage the stone set in your piece or remove carefully placed patina.
 
Orders over $100 also get a free reusable polishing cloth so you can keep everything looking shiny + gorgeous!

〰 RETURNS + REFUNDS 〰

RETURN POLICY FOR JEWELRY:

If your order arrives in the mail damaged, I will repair it free of charge. Please reach out to me with photos attached prior to shipping it back. You pay shipping back to me and I will refund the shipping once the item is fixed and ship it back to you for free. 

If your item breaks within the first year, please reach out as well. I will gladly repair any broken jewelry during that time frame. You pay shipping back to me and I will refund the shipping once the item is fixed and ship it back to you for free. 

 

Refunds are not offered apart from items that arrive damaged.

HOWEVER, if you are unhappy with your item, please reach out to me within 3 days of it being delivered and I will gladly offer you a full in-store credit for you to pick out something else from the NOMADS studio. The original item must be returned in its original packaging, undamaged, and you need to have reached out to me within 3 days of receiving your item for a credit to be offered. Please do not ship it back without reaching out to me first. You pay shipping to return the item as well. Once I receive the item back, I will credit you the amount of the item in a gift card for you to pick something else out!

I work hard on each piece and put lots of love into them and want everyone to be stoked on the jewelry that they are getting! 

 

For CUSTOM pieces, no returns, refunds or credits will be offered. The 3 day credit does not apply for custom pieces. ALL CUSTOMS ARE FINAL SALE.  

 

 

RETURN POLICY FOR MERCH:

Refunds are not offered apart from defective / damaged items or if the wrong item shows up. All sales are final. If your item arrives defective, damaged or you receive the wrong item, PLEASE reach out and we will either refund or reship the correct item. 

 

〰 QUESTIONS? 〰

If you have any other questions, please email me at seekthenomads@gmail.com or message me on instagram @the.nomads.studio